Working with Global Event-Ticket Settings

A Global Ticket Setting defines a value that may be selected from a drop-down list in the properties of a Ticket (see Working with Event Tickets). Global Ticket Settings include the following types:

A Category provides a description of the type of Correlated EventAn event of interest identified by the CorrelationThe examination of Normalized Messages for events of interest, along with the ability to initiate appropriate responses; for example, sending an email notification to specified recipients. Engine. tracked by an Event TicketA work ticket for an Event in an Event-Management Database..

A Priority indicates the urgency of a Correlated Event; for example, High, Medium, or Low.

A Status indicates the current status of an Event Ticket; for example, In Progress, On Hold, or Closed.

A Group is a category that describes the type of Correlated Event tracked by an Event Ticket.

To add, change, or delete a Global Ticket Setting:

1.

In the side bar, select Resources >Administration ManagerIn this page, you can manage the user accounts, user groups, permissions, and Global Settings for your TLC environmentConsists of all TLC software, Managers, Log Sources, Monitored Assets, Collectors, and data in your TLC installation...

2.

In the side bar of the Administration Manager, select Global Settings >Event-Ticket Settings.

3.

Under Event-Ticket Settings, select the type of setting.

4.

To add a setting:

a.

ClickAdd.

b.

In the Add Listing Name dialog, enter a value for the setting and click OK.

To edit the value of a setting:

a.

In the workspace, select the setting's line.

b.

Right-click the setting and select Edit selected item.

c.

In the Configuration Item dialog, edit the setting and click OK.

To delete a setting:

a.

In the workspace, select the setting and clickRemove.

b.

In the confirmation dialog, click Yes.